business continuity
with 24/7 availability.

Retainer Agreement

  • Eliminate costly delays with a pre-arranged contract
  • Minimise downtime during a security incident
  • Quickly identify what has happened on your systems and/or network
  • Rapidly reinstate full business continuity
  • Limit damages, losses & the cost of attacks
  • Access security experts who understand your business
  • Get advice on improvements to reduce the likelihood of further attacks.
CSIS Incident Response

"CSIS Incident Response. is professional and quick to understand
the problems. Excellent interpersonal skills."

Michael Warrer

CIO / IT-Chef / NRGi


Get a fast response from certified experts & rapidly reinstate full business continuity.

How it works

When you have a 24/7/365 annual retainer agreement with us, you can call the dedicated phone number if an immediate security issue is detected (such as unauthorised money-transfers, targeted attacks, data leaks, ransomware etc.).
The CSIS Incident Response team will subsequently analyse the system and network resources, as well as your logs and any malware present. We then provide you with a recommended course of action.

The time it will take to do the assessment will vary based on the incident and information available.
You may be asked to provide remote access, run detection tools (provided by CSIS) and/or provide physical access to one or more devices on your network.
Once the threat of an incident has been mitigated, our focus shifts to eradicating all traces of the threat and recovering your impacted systems.

We quickly determine the scope of an attack and immediately
start remediation with proven techniques to secure compromised networks.







Professional calm & Decisiveness

Intelligence feeds

Our real-time cyber security intelligence database is a collaborative network used to find cyber crime by analysing millions of domains for bot discovery, as well as malware signatures and malware-infested websites. It is automatically updated using a worldwide network of threat sensors to provide the very latest security intelligence.



Threat intelligence

  • Pre-negotiated retainer service for rapid response when it matters most.
  • Guaranteed response times & 24/7/365 availability.
  • Real-time assistance from certified security experts.
  • Tackling anything from small malware infections to advanced & persistent attacks.
  • Used by some of the world largest financial institutions.
  • Full audit trail & documentation of chain-of-custody, if required.
  • Compliance & integration with local law enforcement (FBI, NCA, NC3, etc.).
  • Compliance & integration with Europol EC3 J-CAT.
  • Admissible as court evidence.
  • Incident report with remediation recommendations.
  • Post-event data collection & analysis.
We identify what exactly has happened after a breach & rapidly


We identify what exactly has happened after a breach & rapidly reinstate full business continuity.


Prepare to face the challenge

Every organisation must prepare to face the challenge of responding to an event, and professional Incident Response capabilities have become an indispensable part of any effective security setup.

With an annual retainer agreement in place, you have a trusted partner to call in the event of a security breach. This proactive approach can significantly decrease response time and reduce the impact of a security incident.




Incidents handled may include, but are not limited to

  • Unauthorized access.
  • Data theft & recovery.
  • Advanced & persistent attacks.
  • DDoS attacks.
  • Online fraud.
  • Botnets.
  • Extortion.
  • Sabotage.
  • Espionage.
  • Financial fraud.
  • Phishing attacks.
  • Identity theft.
  • Stolen credential repositories.
  • Rogue applications.
  • Intellectual property theft, & brand abuse.

Set up an Incident Response retainer agreement.

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Incident Response service


Learn more about our Incident Response service

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